Client resources
Book appointments, request refills, order food and medication, and find answers to common questions about visiting Tansley Woods Veterinary Hospital in Burlington.
What can we help you with?
Book an appointment
Book online any time through Vello, or call or text us during clinic hours. New clients are welcome to book online too.
Book with VelloYour pet’s care with Vello
Vello is our free client app. Use it to:
- Book appointments
- Request prescription refills
- See vaccination records and upcoming visits
- Get reminders when care is due
Order food and medication
Order your pet’s prescription diet, medication and parasite prevention from our online store, MyVetStore, and have it delivered to your door.
Shop MyVetStorePayment options
We partner with humm, a Canadian company that lets you split your veterinary bill into smaller payments over several months.
Learn about hummVirtual appointments
If you can’t bring your pet in, we offer telemedicine consultations by phone or computer. Call or text us to set one up.
Call to bookNew to Tansley Woods?
We’re accepting new patients. Here’s what happens at a wellness exam and what to bring to your first visit.
What to expectAnswers to common questions
Are you accepting new clients?
Yes. We’re welcoming new cats and dogs from Burlington and surrounding areas. Book online through Vello, call (905) 331-1870 or text (289) 816-4399.
Which pets do you see?
We care for cats and dogs. If you have a different kind of pet, give us a call and we’ll help you find the right clinic.
What are your hours?
Monday to Thursday 8 a.m. to 6 p.m., Friday 8:30 a.m. to 6 p.m., and Saturday 8:30 a.m. to 12 p.m. We’re closed Sundays and statutory holidays, and closed on Saturdays of holiday weekends.
How do I book an appointment?
The fastest way is to book online through Vello at any time. You can also call us at (905) 331-1870 or text (289) 816-4399 during clinic hours.
How do I request a prescription refill?
Request refills through Vello, or call or text us. Some medications need a recent exam before a veterinarian can approve a refill, so please ask before your pet runs out.
Can I order my pet’s food and medication online?
Yes. Our online store, MyVetStore, carries prescription diets, medications and parasite prevention, with delivery to your home. Visit myvetstore.ca/tansley.
Do you offer payment plans?
Yes. Through our partner humm, you can split your veterinary bill into smaller payments over several months. Ask our team about it when you check out.
Where are you located, and is there parking?
We’re at 2025 William O’Connell Blvd, Burlington, ON L7M 4E4, with on-site parking for appointments and drop-offs.
Can I text the clinic?
Yes. Text us at (289) 816-4399 during clinic hours for appointments and general questions. For emergencies, please call so we can respond right away.
What should I do in an emergency?
During our hours, call us at (905) 331-1870 before you come in so we can prepare. After hours, go to Burlington Veterinary Emergency & Referral Hospital at 775 Woodview Rd, open 24/7, (905) 637-8111. See our emergency page.
Clinic hours
| Monday | 8 a.m. to 6 p.m. |
| Tuesday | 8 a.m. to 6 p.m. |
| Wednesday | 8 a.m. to 6 p.m. |
| Thursday | 8 a.m. to 6 p.m. |
| Friday | 8:30 a.m. to 6 p.m. |
| Saturday | 8:30 a.m. to 12 p.m. |
| Sunday | Closed |
| Statutory holidays | Closed |
Closed Saturdays of holiday weekends.
Tansley Woods Veterinary Hospital
2025 William O’Connell Blvd
Burlington, ON L7M 4E4
Get directions
Phone: (905) 331-1870
Text: (289) 816-4399
Email: reception@tansleywoods.ca
Ready to book your pet’s next visit?
Book online in a few minutes, or reach our team by phone or text.